Welcome to April9 support portal

Our new support portal makes it easier than ever to get the help you need. This article explains how to make the most of our self-service features.

Accessing the Portal

• Visit our support portal at https//support.april9.au/
• No login is required to browse public articles or submit basic support tickets
• For enhanced features, click the "Sign In" button in the top right corner

Key Features

1. Submit a Support Ticket (No Login Required)

1. Click the Submit a Request button
2. Fill in the required fields:
   • Your name and email
   • Subject of your request
   • Description of your issue
   • Any relevant attachments
3. Click "Submit" to create your ticket
4. You'll receive a confirmation email with your ticket number

2. Browse Public Knowledge Base

• Access our collection of public help articles
• Use the search bar to find specific topics
• Browse by category using the navigation menu
• Articles include step-by-step instructions and helpful screenshots

3. Enhanced Features with Login

After logging in, you can:

Track Your Support Tickets

• View all your previous tickets
• Check ticket status
• Add comments to existing tickets
• View responses from our support team

Access Organisation-Specific Content

• View private help articles specific to your organisation
• Access restricted guides and documentation
• See tickets submitted by other members of your organisation

Best Practices

1. Before Submitting a Ticket:
   • Search the knowledge base for existing solutions
   • Check if your question is answered in the FAQs
   • Review any organisation-specific guides (if logged in)
2. When Submitting a Ticket:
   • Be specific about your issue
   • Include relevant screenshots or files
   • Mention any troubleshooting steps you've already tried
3. After Submission:
   • Keep an eye on your email for updates
   • Log in to track ticket progress
   • Add any additional information as comments

Need Help?

If you encounter any issues accessing the portal or need assistance with login credentials:

• Contact your organisation's administrator
• Email our support team directly at support [at] april9.com.au
• Call our help desk at 07 3130 0999

We're continuously improving our self-service portal. Your feedback helps us make it better!